Legal

Refund Policy

Effective: 13 June 2026

The 14-day Starter trial is provided so customers can evaluate Busy Sales Generator before purchasing. Subscription fees paid to Arthik Automation are generally non-refundable after a paid billing period begins, subject to this Policy and applicable law.

1. Eligible Refund Requests

We may approve a full or partial refund where:

The same subscription charge was processed more than once.
An incorrect amount was charged because of a confirmed billing-system error.
You were charged after a cancellation that was properly completed before renewal.
A paid subscription was not activated after confirmed payment and we could not resolve the issue within a reasonable period.
A refund is required by applicable law or expressly approved by Arthik Automation.

2. Generally Non-Refundable Situations

Except where required by law, refunds are generally not provided for:

Unused time, unused plan limits, change of mind, or failure to cancel before renewal.
Monthly or annual subscription periods that have already started.
Account suspension or termination resulting from breach, unlawful use, fraud, or abuse.
Failure to use the Service, configure data correctly, review generated output, or maintain compatible third-party software.
Third-party outages or payment-provider processing delays outside our reasonable control.
Taxes, bank charges, foreign-exchange differences, or provider fees that are not returned to us.

3. Request Window and Required Information

Submit refund requests within seven calendar days of the relevant charge to billing@arthikautomation.com. Include:

Workspace or company name and registered billing email.
Payment ID, invoice number, charge date, and amount.
A clear explanation and any supporting screenshots or documents.

Submitting a request does not guarantee approval. We may ask for additional information needed to investigate the charge.

4. Review and Decision

We aim to acknowledge complete requests within three business days and communicate a decision within seven business days, although complex or provider-dependent cases may take longer. We may consider account activity, service usage, payment-provider records, prior refunds, and the reason for the request.

5. Refund Method and Timing

Approved refunds are normally initiated through Razorpay to the original payment method. We do not generally issue cash refunds or transfer refunds to a different account. After initiation, banks and payment networks control final settlement timing, which may take additional business days.

6. Partial Refunds, Taxes, and Invoices

Where appropriate, we may approve a partial refund. Tax adjustments, credit notes, or revised billing documents will be handled according to applicable requirements and the original transaction. Customers must consult their accountant regarding treatment of refunded subscription fees and taxes.

7. Downgrades and Cancellations

Downgrades and cancellations normally take effect at the end of the current billing period and do not create an automatic refund or credit for unused time. See the Cancellation Policy for details.

8. Chargebacks

Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in suspension while the dispute is reviewed. This does not limit rights available under applicable law.

9. Contact

Refund and billing questions may be sent to billing@arthikautomation.com.